When “phoning it in” is good for business.

Driving remote worker productivity and engagement.

Remote working. Love it or hate it, working from home (WFH) is here to stay.

Sure, Yahoo’s Marissa Mayer brought (almost) everyone back on campus when she took the reins in 2013, but there’s little evidence that the move slowed the company’s decline. And for every Yahoo, there’s a Ctrip, the Chinese travel website that measured a 13.5 percent increase in calls made by its remote workers, versus its on-site office workers. Continue reading

Cloud-Minded. Business Grounded.

The forecast calls for 80 percent of IT to be in the cloud by 2020.

The cloud is going mainstream and delivering on its promises. Companies moving workloads are seeing the cloud as a catalyst for business growth. These companies are innovating freely, reaching out to new markets, and disrupting the status quo.

But with cloud technologies being developed at staggering rates, it’s hard to predict which direction they’re moving. More important for you is planning a cloud strategy that goes along with your business forecast. Continue reading

“I want to get out of the phone business”

Top real-world UC requests we hear from our customers

We’ve made it through the 2017 technology prediction cycle that marks the begining of each year. I’m simplifying… but the general market trends that have been predicted for UC in 2017 have been along the lines of: 1) Continued advance to the cloud (agreed); 2) IM replaces email (it depends – on the company, use cases, and the groups and demographics within that company); 3) UC begins to be integrated into existing business apps to enhance business workflows/processes (not quite yet); 4) Is 2017 finally the year WebRTC delivers on its potential? (nope). Continue reading

Be the disruptor, not the disrupted.

It’s well-documented that companies like Uber, Airbnb, and Facebook have reaped huge rewards by tapping into massive markets made possible by emerging new business models. They were adept at quickly modernizing their networks to connect with their customers where their customer wanted to be, and with it came big benefits: engaged customers, innovative experiences, and new revenue streams.

To get ahead – and stay ahead – companies must realize it’s a whole new game now, and you don’t want to be left behind while all this digital disruption is taking place. Digitization requires IT functions to be thoroughly transformed, including sophisticated scaling to meet new demand fluctuation; increasing reliability; speeding time to market; and quickly getting digital innovations to consumers. Continue reading

Enterprise level engagement and productivity for everyone

A smarter network means smarter business for midmarket companies

As small and medium businesses attempt to tackle the challenges of the modern business landscape, standing out from the crowd requires more than just a quality product. Customers and employees now demand more flexible connections and engagement while companies attempt to juggle IT and solutions costs and complexity. So where should SMBs interested in future-proofing their network begin their search for a unified telecommunications system?

Avaya has a long history of delivering innovation to midmarket companies, taking expertise from its relationships with some of the world’s largest enterprises and applying that knowledge to give smaller businesses the same capabilities. Today, SMBs can take advantage of Avaya solutions to cut networking costs, increase agility, enhance customer engagement and give employees the flexibility to accomplish anywhere. Continue reading