Who helps the help desk?

We all know that slow network connections can be time-consuming and costly, and help desks know this better than anyone. After walking through the support process, it’s easy to see why.

First, a user calls the help desk. Next, the help desk needs to forward a help ticket to the appropriate IT department. Then, that department must dispatch someone to address the issue. And even worse, there’s no way of knowing whether the issue is due to the user’s device, the wireless access point, the switch, or something even deeper in the network.

In a multi-vendor support environment, this troubleshooting process can take days.

On the other hand, a single-vendor solution such as Cisco Meraki allows one person to track an issue across the entire network. With strong analytics and deep device visibility, there’s no need to route simple network issues through multiple contacts.

That visibility can also help diagnose issues faster. By viewing the Meraki dashboard from their preferred device, IT support teams can identify connected access points and pinpoint the source of the problem. Detailed connectivity reports further illustrate downtime and usage spikes. So, distilling network management into a single pane of glass really helps IT teams address issues more quickly, accurately, and easily.

And believe it or not, Zones can make the process even easier. Our certified experts are here to guide you through smooth implementation, management, and maintenance of solutions like Meraki every step of the way—letting you streamline your IT support in no time at all. Click here to see how Zones and Cisco can optimize your network.

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