TRANSFORM YOUR WORKPLACE WITH ZONES: EXCERPTS FROM EVEREST GROUP'S WHITEPAPER

A seasoned professional with 9 years of experience in technology, Udit Singh leads the Digital Workplace practice at Everest Group and co-leads the Cloud and Infrastructure team. Udit’s responsibilities span leading engagements with service providers, enterprises, technology vendors, and PE firms throughout IT infrastructure services – workplace, cloud, and networks. He works on various projects, including growth strategy formulation, value proposition refinement, capability benchmarking, go-to-market advisory, sales enablement, and market evangelization.

Udit Singh - Practice Director, Digital Workplace, Everest Group

“Employees’ expectations have matured with time, and they now seek more contextualization coupled with the flexibility to work from anywhere and at their own pace,” said Udit Singh, Practice Director at Everest Group. “Today’s workforce is also concerned about sustainability and security and desires opportunities to work on value-generating activities while remaining more engaged. Organizations must recognize this shift in employee sentiment and focus beyond the digital aspect of digital workplace operations transformation.”

In today's dynamic business environment, organizations increasingly rely on IT service providers to steer their digital transformation efforts. The success of these endeavors hinges on the careful selection and prioritization of initiatives that align with an organization's objectives and resources. Read on to explore a strategic framework that organizations can employ to identify and prioritize workplace transformation initiatives.

Defining Focus Areas and Priorities

Before diving into the prioritization process, organizations must first pinpoint their areas of focus, pain points, and strategic priorities. This initial step is crucial for understanding where and how workplace transformation can make a significant impact. It involves conducting a thorough assessment of the organization's current status and its envisioned future state.

The Prioritization Framework

To effectively determine which initiatives to prioritize for workplace transformation, consider the following framework:

Assessing Business Impact

• Employee Value: 

  This dimension gauges aspects such as employee satisfaction, engagement, ease of use, accessibility, and overall user contentment. These parameters can be measured using surveys and feedback.

• Operational Value: 

  It focuses on improvements in efficiency, productivity, and quality. Metrics like process cycle time, throughput, and defect rates can quantify operational enhancements.

• Financial Value: 

  This dimension assesses factors such as revenue, profits, costs, and investments. Metrics like Return on Investment (ROI), Net Present Value (NPV), and other financial indicators help gauge the financial impact of workplace transformation.

Evaluating Feasibility

• Technical Feasibility and Applicability: 

  This entails evaluating whether the initiative can be developed and implemented using the available technology and infrastructure. It's crucial to assess an organization's technical expertise and resources for successful implementation and maintenance.

• Time and Cost Feasibility: 

  Organizations need to evaluate the time and cost involved in developing and implementing the initiative. It's essential to ensure that the initiative aligns with the overall strategy and can be smoothly integrated into existing processes and workflows.

• Legal and Regulatory Feasibility:

  Organizations must ensure that their IT services comply with relevant laws, regulations, and standards to avoid potential legal issues.

Categorizing Use Cases

• Value Use Cases: 

  These are high-priority initiatives that can be easily adopted and deliver significant impact to both business and employees. They yield rapid benefits, making them low-hanging fruit for improving operational performance and delivering substantial business impact.

• Transformational / Quick Win Use Cases: 

  These initiatives are straightforward to adopt and have less stringent implementation requirements. While they may not create organization-wide impacts, they represent valuable investments that can lead to incremental benefits over time.

• Operational Use Cases: 

  These initiatives demand substantial implementation efforts, and the realization of benefits is not immediate. They can be prioritized at a later stage as they involve longer timelines for reaping benefits.

• Big Bet Use Cases: 

  To secure a sustainable competitive advantage, organizations should invest in bold initiatives that aim to deliver a high impact on employee experience (EX) and value. These initiatives require significant efforts in implementation but can be game-changing.

Source: Everest Group

Delivering Customer Value

Prioritizing these initiatives is a pivotal step in ensuring that organizations provide value to their customers. By concentrating on the most crucial initiatives, organizations can enhance customer satisfaction and loyalty, ultimately resulting in increased sales and revenue.

Conclusion

The prioritization of workplace transformation initiatives is essential for the success of any organization's digital transformation efforts. By employing the strategic framework outlined above, organizations can identify and prioritize initiatives that align with their objectives and capabilities, ultimately driving successful transformation and delivering value to their clients. This approach ensures that the right initiatives are selected, setting the stage for a more efficient and impactful digital transformation journey.

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