Driving remote worker productivity and engagement.
Remote working. Love it or hate it, working from home (WFH) is here to stay.
Sure, Yahoo’s Marissa Mayer brought (almost) everyone back on campus when she took the reins in 2013, but there’s little evidence that the move slowed the company’s decline. And for every Yahoo, there’s a Ctrip, the Chinese travel website that measured a 13.5 percent increase in calls made by its remote workers, versus its on-site office workers. Continue reading
Hardly a day goes by without us noticing the profound change and impact that the drive to the cloud is having within many technology industries – including the Unified Communications market. One of the key drivers behind this change is Microsoft Office 365 (O365) which is generally agreed to be the most widely used cloud service by user account.
Many folks know that Skype for Business (SfB) is purchased and used with an O365 subscription plan and offers the potential to be a complete collaboration solution for businesses. And a complete collaboration solution is really important to IT departments, since they can consolidate all of their legacy point-UC-related systems such as IM, Voice, Conferencing, and Video onto a single platform – saving them time, money, and resources. Such a complete collaboration solution also enables employees to have a single, common experience to find and connect with co-workers across platforms and devices, anywhere and anytime – making them more productive. Continue reading
A recent industry report states that more than 54% of surveyed large enterprises (defined as 5,000+ employees) still operate an outdated TDM PBX voice infrastructure; if not at all locations, at least at some. One might be surprised that that there is a such a relatively high percentage of legacy-based, on-prem voice solutions still in the market, given the success of Microsoft Office 365 and general buzz surrounding hosted UC solutions.
But if you are considering upgrading your existing voice or UC capabilities, should these percentages or trends play a role in your decision making? And is there a single UC deployment model that definitively makes sense for every business?
The short answers are ‘no’ and ‘no’. The best deployment model depends on the unique requirements and circumstances of your business. Continue reading