Contact centers build solid connections

hp_windows_upgrade_3489896bWhen customers or prospects want to connect with your business, they want an immediate response and rapid results. It’s not always easy to keep up with those demands. Small companies can become especially frustrated because they do not employ enough workers to perform their routine duties effectively while interacting with customers at the same time.

Fortunately, there are solutions available to help people and businesses meet the challenge. Continue reading

How do you see UC?

Leveraging Unified Communications to streamline collaboration and workflows

Unified Communications & CollaborationWhat is Unified Communications?

When asked that simple question, many people will respond that UC is workplace instant messaging, an IP phone system, or visual voicemail. While these are all common features, they are by no means the whole answer.

Zones defines Unified Communications as a networked communications platform that seamlessly integrates voice, data and applications to enable workers and customers to interact in the most efficient way possible.

Today’s UC systems extend beyond voice, email, web chat and instant messaging to include multimedia collaboration capabilities as well. Using a variety of technologies from top-tier manufacturers such as Cisco, Avaya, Microsoft and Polycom, Zones deploys UC solutions that scale from network-based PBX systems to integrated voice/messaging/video collaboration suites to those including multi-site telepresence systems. Continue reading