Contact centers build solid connections

hp_windows_upgrade_3489896bWhen customers or prospects want to connect with your business, they want an immediate response and rapid results. It’s not always easy to keep up with those demands. Small companies can become especially frustrated because they do not employ enough workers to perform their routine duties effectively while interacting with customers at the same time.

Fortunately, there are solutions available to help people and businesses meet the challenge. Continue reading

The next wave of mobility

Keeping people productive – wherever they work –
is key to succeeding in today’s business climate

3.25.16-Mobility-Tablets_BLOG-HeroA decade ago, road warriors were well equipped with a laptop and a BlackBerry. Their counterparts today expect worldwide connectivity to the Internet for their personal inventories of notebooks, tablets, and smartphones.

Of course, the need of mobility isn’t limited to road warriors. Even at the office, workers expect seamless transitions between wired and wireless networks as they move about with their devices.

Because users expect to be able to work in any location – and in whatever way they want to work – they will create workarounds if you don’t fill this need. If your mobile strategy has grown organically on an as-needed basis, it’s likely that you’re not meeting users’ needs. If that’s the case, you may be encouraging workers to get “creative” to achieve their business goals. That creativity could end up compromising the security of your network and your business.

The good news is that it’s getting easier to meet expectations. The bad news is that easy solutions are not always the best solutions. Continue reading

Lenovo: Pioneering Mobility in Healthcare

Mobility in the healthcare space is trending upwards. Quickly. And it’s driving better patient care.

doctor-bedside-w-tabletA recent study conducted by the MetData group suggests that over 65% of physicians own or use a smartphone, tablet, or laptop for work. Another source finds that doctors are 250% more likely to own a tablet than the average consumer (Manhattan Research, “Taking the Pulse”). Sounds like mobile devices are practically tailor-made for professionals in the healthcare field …

And that’s why Lenovo solutions within tablets and laptops, which can place a wealth of information at the physicians’ fingertips, are helping hospitals and doctor’s offices improve patient engagement and outcomes. When healthcare providers need the right tool, in the right time, at the right place, and with better tools at hand, professionals can collaborate easier, achieve interoperability, share data securely, and move from patient to patient to deliver faster and continuous collaborative care. Consider the following: Continue reading

Go beyond deployment to true management

Get more, with Microsoft Office 365 and Zones Office 365 Complete

Zones Office 365 CompleteThe Microsoft Office 365 experience is collaborative, reliable, secure, and fast. It also eases maintenance and management. But it’s not always easy to deploy, and it needs ongoing management.

Planning and implementing an Office 365 migration can be complex and time-consuming. Then, there’s the regular and ongoing need to do things like manage mailboxes, provide end user support, and perform data backups and restores. Hiring experts in Office 365 features and functionality is usually cost-prohibitive and waiting for issue resolution is costly and hinders productivity.

Delivered through best-in-class technologies and proven methodologies, Zones Microsoft Office 365 Complete is an all-inclusive program that goes beyond cloud subscriptions to include reliable, ongoing services for your Office 365 environment.

“Zones has always helped customers with license provisioning and software migrations,” says Brent Swank, Zones director of Microsoft software. “Now we’re expanding our support services to calm the fears of moving to the cloud and afterwards provide consistent, reliable ongoing support to our customers.”

The Zones Office 365 Complete program is designed to be flexible so you can customize your packaged solution by choosing our services for each lifecycle phase: assessment, implementation, and management.

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Up your mobile game

Perform a comprehensive operating system assessment

Mobility With every business becoming a mobile business, it’s important to guarantee that everyone – and every device – can connect and work as expected, wherever your team members need to do business.

Whether your business relies Windows or OS X, Windows 10 Mobile or iOS, or any combination of these operating systems, our mobility assessments provide deep visibility into your existing environment, and set you up for long-term success.

Zones can help you evaluate your infrastructure and design a robust single or multi-platform environment that ensures seamless notebook, tablet, and smartphone connectivity across offices, oceans, and operating systems.

Contact your Zones account executive or call 800.408.ZONES to request a comprehensive and affordable mobile infrastructure assessment today.

Learn more

 

Advanced mobility management solutions enable a more secure mobile enterprise

Take a comprehensive approach to business mobility

3.25.16-Mobility-Tablets_BLOG-HeroThe growth of mobile infrastructures in organizations is creating the most connected workforce ever, but is your mobile strategy addressing the potential security threats that accompany this mobile revolution?

Minimizing threats while maximizing worker mobility and productivity requires a holistic approach that encompasses every aspect of the existing infrastructure – including wired and wireless networks, unified communications compatibility, security, and cloud services – as well as plans for mobile device management, device selection, app development, activation services, and, ultimately, deployment.

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Security threats in the cloud

Balancing risk and efficiency

Cloud-Security-Blog-Graphic_648x432Last month the Top Threats Working Group at the Cloud Security Alliance (CSA) released “The Treacherous 12: Cloud Computing Top Threats in 2016,” identifying and describing critical security issues facing IT leaders today.

Sponsored by Hewlett Packard Enterprise, the report serves as an up-to-date guide to help cloud users and providers make informed decisions about risk mitigation within a cloud strategy. The report points out that while the cloud service model delivers a wide range of capabilities more efficiently than ever before, there are risks that come along with that efficiency.

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Empower your mobile workforce to do more

6th-generation Intel® Core processors deliver advanced Windows 10 features everywhere you go

Mobility Blog Art 2Windows 10 is the right operating system at the right time. It’s touch enabled, but not touch-dependent; it moves easily from platform to platform for a consistent user experience; the Start menu is back where it belongs; and new features like the Microsoft Edge browser and Continuum, that brings PC-like capability to smartphones, provide innovative productivity experiences only available on Windows 10.

Intel’s 6th Gen Core processors deliver up to two and a half times better performance, triple the battery life, and graphics that are 30 times better for seamless and smooth gaming and video experiences versus the average 5-year-old computer. They can also be half as thin and half the weight, have faster wake up time, and battery life that lasts virtually all day.

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How do you see UC?

Leveraging Unified Communications to streamline collaboration and workflows

Unified Communications & CollaborationWhat is Unified Communications?

When asked that simple question, many people will respond that UC is workplace instant messaging, an IP phone system, or visual voicemail. While these are all common features, they are by no means the whole answer.

Zones defines Unified Communications as a networked communications platform that seamlessly integrates voice, data and applications to enable workers and customers to interact in the most efficient way possible.

Today’s UC systems extend beyond voice, email, web chat and instant messaging to include multimedia collaboration capabilities as well. Using a variety of technologies from top-tier manufacturers such as Cisco, Avaya, Microsoft and Polycom, Zones deploys UC solutions that scale from network-based PBX systems to integrated voice/messaging/video collaboration suites to those including multi-site telepresence systems. Continue reading

Comprehensive workplace mobility solutions empower workers and protect organizations

Mobility-Hero-Master-742x388Keeping people productive – wherever they work – is key to succeeding in today’s business climate.

A decade ago, road warriors were well equipped with a laptop and a BlackBerry. Their counterparts today expect worldwide connectivity to the Internet for their personal inventories of notebooks, tablets, and smartphones. Even at the office, workers expect seamless transitions between wired and wireless networks as they move about the office with their devices.

The good news is that it’s getting easier to meet those expectations. The bad news is that easy solutions are not always the best solutions. Continue reading