When “phoning it in” is good for business.

Driving remote worker productivity and engagement.

Remote working. Love it or hate it, working from home (WFH) is here to stay.

Sure, Yahoo’s Marissa Mayer brought (almost) everyone back on campus when she took the reins in 2013, but there’s little evidence that the move slowed the company’s decline. And for every Yahoo, there’s a Ctrip, the Chinese travel website that measured a 13.5 percent increase in calls made by its remote workers, versus its on-site office workers. Continue reading

Cloud-Minded. Business Grounded.

The forecast calls for 80 percent of IT to be in the cloud by 2020.

The cloud is going mainstream and delivering on its promises. Companies moving workloads are seeing the cloud as a catalyst for business growth. These companies are innovating freely, reaching out to new markets, and disrupting the status quo.

But with cloud technologies being developed at staggering rates, it’s hard to predict which direction they’re moving. More important for you is planning a cloud strategy that goes along with your business forecast. Continue reading

Introducing Zones CloudDirect for Skype for Business

Hardly a day goes by without us noticing the profound change and impact that the drive to the cloud is having within many technology industries – including the Unified Communications market. One of the key drivers behind this change is Microsoft Office 365 (O365) which is generally agreed to be the most widely used cloud service by user account.

Many folks know that Skype for Business (SfB) is purchased and used with an O365 subscription plan and offers the potential to be a complete collaboration solution for businesses. And a complete collaboration solution is really important to IT departments, since they can consolidate all of their legacy point-UC-related systems such as IM, Voice, Conferencing, and Video onto a single platform – saving them time, money, and resources. Such a complete collaboration solution also enables employees to have a single, common experience to find and connect with co-workers across platforms and devices, anywhere and anytime – making them more productive. Continue reading

“I want to get out of the phone business”

Top real-world UC requests we hear from our customers

We’ve made it through the 2017 technology prediction cycle that marks the begining of each year. I’m simplifying… but the general market trends that have been predicted for UC in 2017 have been along the lines of: 1) Continued advance to the cloud (agreed); 2) IM replaces email (it depends – on the company, use cases, and the groups and demographics within that company); 3) UC begins to be integrated into existing business apps to enhance business workflows/processes (not quite yet); 4) Is 2017 finally the year WebRTC delivers on its potential? (nope). Continue reading

On-prem vs. hybrid vs. Cloud – Which UC deployment model is best for your business?

8-12-16_UC-Blog-graphic_800pxA recent industry report states that more than 54% of surveyed large enterprises (defined as 5,000+ employees) still operate an outdated TDM PBX voice infrastructure; if not at all locations, at least at some. One might be surprised that that there is a such a relatively high percentage of legacy-based, on-prem voice solutions still in the market, given the success of Microsoft Office 365 and general buzz surrounding hosted UC solutions.

But if you are considering upgrading your existing voice or UC capabilities, should these percentages or trends play a role in your decision making? And is there a single UC deployment model that definitively makes sense for every business?

The short answers are ‘no’ and ‘no’. The best deployment model depends on the unique requirements and circumstances of your business. Continue reading

Raise your voice and amplify your vision

Unified communications improves connections with your customers, prospects, and workforce

UCA comprehensive UC solution helps you enhance customer experience and team collaboration while reducing travel costs, speeding product development cycles, and simplifying IT administration activities.

For more than a decade, unified communications (UC) and voice over internet protocol (VoIP) have been seen as ways businesses can reduce telecom and infrastructure costs by merging voice and data into a single network.

Today’s on-premises and cloud-based UC platforms take savings and efficiency to a higher level, going beyond voice, email, web chat, and instant messaging to include multimedia collaboration capabilities as well.

Continue reading

UC systems are connecting the increasingly disconnected workforce

8-12-16_UC-Blog-graphic_800pxFor more than a decade, unified communications (UC) technologies from industry leaders like Cisco and Avaya have been helping businesses collaborate remotely while reducing telecom and infrastructure costs by merging voice and data into a single network.

Today’s on-premises and cloud-based UC platforms take savings and efficiency to a higher level, going beyond voice, email, web chat and instant messaging to include multimedia collaboration capabilities as well. Best of all, the cost of endpoint technology is coming down, enabling small and medium size businesses to deploy sophisticated UC systems more affordably than ever. Continue reading

Contact centers build solid connections

hp_windows_upgrade_3489896bWhen customers or prospects want to connect with your business, they want an immediate response and rapid results. It’s not always easy to keep up with those demands. Small companies can become especially frustrated because they do not employ enough workers to perform their routine duties effectively while interacting with customers at the same time.

Fortunately, there are solutions available to help people and businesses meet the challenge. Continue reading

A better way to buy, implement, and manage Office 365

Zones Office 365 Complete


Zones Office 365 Complete is a portfolio of services that support your organization – at every level.

Delivered through best-in-class technologies and proven methodologies, Zones Office 365 Complete is an all-inclusive program that goes beyond cloud subscriptions – delivering reliable, ongoing services to your existing Office 365 environment.

Assess. Implement. Manage.

Zones Office 365 Complete includes:

  • Cloud workshop and readiness assessments
  • Software landscape assessment
  • Managed cloud services
  • End-user helpdesk and break/fix support
  • Enterprise mobility management
  • Migration services and user setup

What’s more, you can customize your Zones Office 365 Complete packaged solution for each lifecycle phase: assessment, implementation, and management. Continue reading

Comprehensive workplace mobility solutions empower workers and protect organizations

Mobility-Hero-Master-742x388Keeping people productive – wherever they work – is key to succeeding in today’s business climate.

A decade ago, road warriors were well equipped with a laptop and a BlackBerry. Their counterparts today expect worldwide connectivity to the Internet for their personal inventories of notebooks, tablets, and smartphones. Even at the office, workers expect seamless transitions between wired and wireless networks as they move about the office with their devices.

The good news is that it’s getting easier to meet those expectations. The bad news is that easy solutions are not always the best solutions. Continue reading